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Claim letters made simple
Claim letter upgrades enhance content, format and organization
We want to simplify the health care experience for physicians and
health care professionals, so we're upgrading one of our most
frequent communications - commercial claim letters. In fact,
UnitedHealthcare sends more than 22 million commercial claim
letters annually.
Perhaps you noticed some of these recent claim letter improvements:
- Easy-to-read content
- User-friendly format
- Clear calls to action
- Central contact telephone line
- Consistent claim reference block
Coming soon - online claim letters
For improved administrative efficiency, UnitedHealthcare will
post claim letters online for you on UnitedHealthcareOnline.com
in the third quarter of this year. Accessing claim letters
online will give you an electronic archive of letters to track
and organize claim communication for improved efficiency. With
the letters available online, you'll have the option of
discontinuing paper delivery. To use this upcoming feature you
must be registered for UnitedHealthcareOnline.com. Not yet
registered? Go to UnitedHealthcareOnline.com, click on the "New
User" link and follow the prompts.
Feedback welcome
As part of our commitment to better serve you, we will continue
to gather and incorporate feedback about additional letter
improvements in the months ahead. Feedback has helped shape the
changes to date. You can also share feedback with your Network
Account Manager or Provider Advocate.
We're here working for you to deliver what you need, when you
need it. Look for further communications on online letters
coming soon and when you'll be able to access this exciting new
feature of UnitedHealthcareOnline.com.
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If you do not contract directly with UnitedHealthcare, and
participate in our network through an arrangement in which we
"Lease" a network from some other entity, some of the information
provided in this communication may not be applicable to you
and/or impact you differently. If you have questions regarding
any of the information or need to better understand its impact on
you, please contact your local Network Account Representative.
Questions or Comments? Write to us at:
UnitedHealthcare, MN012-S117, P.O. Box 1459,
Minneapolis, MN 55440-1459. For more information,
visit our Web site unitedhealthcareonline.com
or call our telephone self-service system at:
1-877-842-3210.
We respect your right to privacy; visit our Web site to read our
Privacy Policy, Security Notice and Notice of Privacy
Policy and Practices.
UnitedHealthcare Services,
Inc., P.O. Box 1459, Minneapolis, MN 55440-1459.
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